How do I obtain a refund for my swap?

In some cases, refunds for swaps may be necessary. Most of the time, refunds are automatic and made to the refund address you provided when creating the swap.

Sometimes a refund may need to be manually processed. Following the 24 hours in which the swap is valid, the NEAR team will be glad to assist with the refund process.

Why do refunds occur?

A refund may happen for a few reasons:

An insufficient amount was deposited
Not enough liquidity for the selected token for the given slippage
The wrong asset was sent, or it was sent on the wrong chain
More than the required amount was sent (in which case, the swap will fulfill and you'll be refunded the overage)

Is a manual refund needed?

If the wrong asset was deposited, or you find in the swap status on the NEAR Intents Explorer that a refund is needed, you'll need to contact the NEAR team to process a manual refund.

See our article on checking your swap status.

Contacting NEAR

The NEAR team can be reached by e-mail at zashi-support@near-intents.org and through their @near_intents_support_bot on Telegram.

Please provide the deposit address and the transaction hash (TXID) of your deposit.

The Near Intents Assistant helps automate support for issues relating to swaps.

Manual refunds may take up to a couple days for their team to process. If you have any questions, please don't hesitate to reach out to the Zashi team as well. We're always glad to provide insight on swaps, as well as further assistance and support.